Frequently Asked Questions (FAQ)

Find quick answers to the most common questions about Cheston Bank's services, security, and digital platform.

Accounts & Services

How do I open a new account?

You can open most accounts online in under ten minutes by visiting our Personal Banking page. You will need to provide government-issued ID and verification of your address. For complex business or wealth accounts, please schedule a consultation.

What are Cheston Bank's routing and Swift codes?

The Cheston Bank Routing Number (for domestic ACH/Wire transfers) is 021000021. Our Swift Code (for international wires) is CHSTUS33.

Does Cheston Bank charge ATM fees?

We do not charge fees for using our network of ATMs. For out-of-network ATMs, we will reimburse up to $20 per statement cycle, depending on your account tier.

Security & Fraud Prevention

How do I report a lost or stolen card?

Immediately report a lost or stolen card by calling our 24/7 Fraud Hotline at 1-800-555-0102 or by logging into your online account and selecting "Card Services." Remember, you are protected by our Zero Liability Policy.

Will Cheston Bank ever ask for my password or PIN?

No. Cheston Bank will never call, email, or text you asking for your full password, PIN, or multi-factor authentication codes. Treat any such request as a phishing attempt and report it immediately.

Technical Support

I'm locked out of my online account. What should I do?

On the login screen, select "Forgot Password or User ID" and follow the prompts for self-service recovery. If you continue to have trouble, please call Client Support at 1-800-555-0100.

What browsers are supported by the Cheston Bank portal?

For the best experience, we recommend using the latest versions of Google Chrome, Mozilla Firefox, Microsoft Edge, or Safari. Our platform is optimized for desktop and mobile use.