Report Fraud or Unauthorized Activity

If you believe your account has been compromised, STOP and call us immediately.

1. Immediate Action: Call Us

Calling is the fastest and most secure way to protect your assets. Our dedicated fraud team is available 24 hours a day, 7 days a week.

2. What to Do Next

While you wait to speak with an agent, please take the following steps to secure your information:

• Do not log in: Avoid logging into the affected account online until advised by an agent.
• Gather Information: Note down the date, time, and amount of any suspicious transaction(s).
• Secure Devices: Scan your computer and mobile devices for malware or viruses.
• Do not engage: Never respond to suspicious calls, emails, or texts asking for your credentials.

Protection and Next Steps

Once you report the activity, Cheston Bank will immediately lock the affected accounts and investigate the incident. Under our Zero Liability Policy, you are generally not responsible for unauthorized transactions. Review our full Security and Privacy policy for details.